Returns & Exchanges
We want you to be completely satisfied with your Tarquin's Cornish Gin purchase. If your order arrives damaged or incorrect, we offer a straightforward returns process to ensure you can enjoy our handcrafted spirits without worry.
Contact Our Distillery
Email our customer service team within 14 days of receipt with your order number and a brief explanation of why you wish to return the item.
Document Damage
If your bottle arrived broken or leaking, please include clear photographs of the packaging and the damaged goods to help us process your claim quickly.
Secure Packaging
Ensure the gin is in its original, unopened condition and pack it securely in the original shipping box to prevent any breakage during the transit back to Cornwall.
Receive Refund or Replacement
Once our team inspects the returned item, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing